Jason Elwart

Strategic Leader

Jason Elwart

Senior Business Relationship & Technology Leader with 26 years of progressive experience driving enterprise growth, fostering strategic partnerships, and delivering measurable value.

Professional Summary

Highly accomplished and results-driven Strategic Relationship Leader with over 25 years of progressive experience driving business growth, fostering key client partnerships, and leading complex technology initiatives.

Proven expertise in bridging the gap between enterprise objectives and innovative solutions, consistently delivering measurable value and enhancing client retention. Adept at building and scaling teams, establishing new departments, and transforming technical concepts into strategic business advantages.

Hamtramck, MI

26 YearsExperience

Key Focus Areas

Business Relationship Management & Strategic Partnerships
Customer Success & Account Management
Digital Transformation & Technology Strategy
Team Leadership & Organizational Growth

Key Achievements

Pioneered Digital Transformation

Directed the development of the first online registration system for Pontiac/GMC dealers, replacing call center/IVR-only registration and significantly enhancing accessibility and efficiency.

Scaled IT Operations

Built and grew an IT department from 1 part-time developer to a robust team of 43 developers (front-end, back-end, full-stack) and helped start a Project Management Office (PMO), supporting substantial organizational growth.

Secured Major Client Contracts

Collaborated with the sales team to secure the organization's first contract for website and call center services, laying the foundation for future business expansion and client engagement.

Led Flagship Client Program

Spearheaded the technology strategy and implementation for the Lincoln Experience Center, a company-record project involving complex vendor management, custom CRM development, and cutting-edge interactive displays.

Drove Platform Growth & Engagement

As Product Owner for Bronco Nation, led the platform migration to Azure with a custom CMS and collaborated with a cross-functional team to grow the community from 12,000 to over 100,000 members.

Innovative Cost Optimization

Advocated for a cost-effective webapp solution over a client-requested native iOS app, saving significant development costs while delivering a superior user experience and earning lasting client trust.

Professional Experience

Senior Consultant

Talentcrowd

Columbus, OH (Remote) | August 2025 – Present

Client: GBQ Partners (Columbus, OH)

→Directed critical technical projects as a senior technical lead, enhancing organizational efficiency and project delivery.
→Integrated disparate legacy systems with HubSpot and Workday into a centralized Snowflake data lake, creating a unified data environment for comprehensive analysis.
→Developed Power BI dashboards for project intake tracking and HubSpot data enrichment, providing richer reporting and actionable insights for stakeholders.
→Managed a team responsible for data cleanup and migration, ensuring data integrity and accuracy across integrated platforms.

Client: HRiA (Boston, MA)

→Resolved critical vendor performance issues by identifying key gaps and implementing a comprehensive Performance Improvement Plan (PIP), successfully realigning vendor services with HRiA's operational needs and compliance standards.
→Oversaw contracts and ecosystem partnerships, driving operational efficiency and ensuring all external partners met compliance standards.
→Led strategic planning and change management initiatives to support large-scale organizational transformation and digital maturity.

Director of IT Solutions

Jackson Dawson (Global HQ)

Dearborn, MI | 2018 – August 2025

→Directed technology strategy and delivery for premium OEM programs, including the Lincoln Experience Center, Genesis House, and "The Bronco Nation" community, ensuring alignment with client objectives and brand standards.
→Acted as a key leader balancing technical requirements with business needs and client-facing responsibilities for an 800-employee organization, fostering cross-functional collaboration.
→Managed comprehensive departmental operations, including staffing, budgeting, and the negotiation of vendor contracts, optimizing resource allocation and cost efficiency.
→Served as Product Owner for Bronco Nation, leading the migration from outsourced hosting/development to Azure with a custom CMS and collaborating with a cross-functional team to grow the community from 12,000 to over 100,000 members.

IT Director

Jackson Dawson

Dearborn, MI | 2003 – 2018

→Led department operations and managed a multi-disciplinary team of web design, development, and networking staff, fostering a high-performance culture.
→Led high-impact digital initiatives, including project recoveries, large-scale facility technology deployments, and hardware upgrades, ensuring business continuity and technological advancement.
→Researched and selected technology solutions to improve business operations across the entire organization, driving efficiency and innovation.
→Negotiated significant vendor cost savings while simultaneously enhancing help desk and desktop support service capabilities, improving service quality and reducing operational expenses.
→Proposed and built a streaming platform for GM dealerships nationwide (GM Product Source), replacing costly physical media distribution with 24/7 Flash streaming, becoming the largest product library in the country and supported for over 10 years.
→Advocated for a cost-effective webapp solution over a client-requested native iOS app for GM Product Source's mobile expansion, saving significant development costs and time while delivering a superior user experience.
→Pioneered digital signage solutions for Ford showrooms (Truth About Trucks), evolving the program from standalone CD players to fully digital, interactive ELO touchscreen displays.
→Developed and deployed a custom iPad app across 6+ APAC countries (China, India, Thailand, Indonesia, Australia), with bespoke localization for each market and dynamic updates, setting up regional servers for data distribution.

Systems Administrator

Jackson Dawson

Dearborn, MI | 1999 – 2003

→Collaborated with the sales team to secure the organization's first contract for website and call center services, demonstrating early business development acumen.
→Built the company's original call center architecture, including recruiting staff, establishing policies, and implementing technology systems, enabling new service offerings.
→Proposed and led the migration from a costly UNIX SQL server to Windows NT 4.0, bridging PC and MAC environments and eliminating the need for the UNIX system, resulting in significant cost savings and improved interoperability.

Core Competencies & Technical Skills

Strategic Leadership & Relationship Management

Business Relationship Management (BRM)
Customer Success & Account Management
Executive Stakeholder Alignment
Strategic Partnerships

Vendor Management
Client Retention
Digital Transformation
IT Strategy & Roadmapping

Business & Technology Integration

Solution Architecture
ROI Analysis
Data Governance
CRM Strategy (HubSpot)

Data Analytics (Power BI, Snowflake)
Digital Modernization
Project Management
PMO Governance

Team & Operations Management

Team Leadership
Resource Planning
Budgeting
Contract Negotiation
Operational Oversight
Process Design
Infrastructure Development

CRMs & Data Analytics

CRMs

HubSpot CRM (Platform Design & Customization), Custom CRM Development

Data & Analytics

Power BI, MS Snowflake, MS NAV

Cloud & Infrastructure

Cloud Platforms

Azure, UNIX, Windows NT, T1, Server Room Design

Web & Development

Flash Streaming, Custom CMS, iPad App Development, Digital Signage, Unreal Engine

Collaboration & Tools

Project Management

ClickUp, Asana, SmartSheet, Workday Financials, PMO Governance

Email Marketing

Mailchimp

Let's Connect

I'm always interested in discussing new opportunities, strategic partnerships, and how I can help drive your organization's success.

Phone

313-510-4758

[email protected]

Location

Hamtramck, MI

Visit my portfolio online:

jason.elwart.com